We intend to support companies, many of whom have experience unprecedented income loss, to the best of our ability, and work with them to rebuild robust operations as soon as the pandemic has been overcome.
In recent years, we have improved digital services to companies in various ways and we sharpened our focus on that work even further when the pandemic became a reality. In a very short time, we managed to develop solutions to enable customers to sign almost all documents electronically, introduced numerous new solutions to corporate online banking and, towards the end of the year, added corporate account access to Landsbankinn’s app. Surveys carried out in 2020 show increased satisfaction with the Bank’s services, both through digital channels and in person. Our policy is clear - we intend to continue providing exceptional service and strengthen and reaffirm our relationships with customers.”